Anthony and Sherri Processing the Process Videocast 3

8/16/2021

July 28, 2021

Competencies, philosophies and approaches developed in politics lead to success in restaurant business...organically connect with customers and build strong relationships; monitor sales trends/listen closely to identify customer needs; promptly and calmly address issues; stay on top of/prioritize all moving parts; understand big picture; anticipate needs/exceed expectations; preparation, right team and right approaches are essential; delivery as a critical service; willingness to learn; no caste system/traditional hierarchy -- employees and owner assume multiple roles and function as a team/family; mutual trust; employees understand how decisions/approaches are meant to benefit entire business; laser focus on customer retention -- make sure everyone leaves happy; family environment for both team and customers=hallmark of restaurant; nurture creativity; provide employees with benefits, flexibility and agency.

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Sherri Muroff Kalt, founder of Process Portraits, LLC and author of Portrait of an Artistic Journey: The Creative Process in Real Life Context, is a Phi Beta Kappa, magna cum laude graduate of Duke University with a B.A. in psychology. She began her career in marketing and sales in New York City with L’Oréal, Monet Jewelers, and Givenchy. READ MORE

Jonathan Riedel, Choreographer and Artistic Director of Riedel Dance Theater, began choreographing professionally in 1999. In 2002, he staged his breakaway hit,The Unsightful Nanny, on the Limón Dance Company, and in 2003 he founded Riedel Dance Theater, presenting its inaugural season in NYC and Italy. His work quickly became known for its taut, intelligent humor and poignant dramatic power. DanceView Times proclaimed it “brilliant," "profoundly moving," and having "an ingenuity and timing that would make Petipa jealous." READ MORE

Anthony and Sherri Processing the Process Videocast 3

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