August 18, 2021 Staff buys into Anthony's philosophies/approaches by watching him : foster friendly, family-type atmosphere --- warmly greet customers, facilitate organic customer/staff relationships; go the extra mile -- expedite food in kitchen, add surprise desserts to take-out orders, make deliveries himself...central operational tenet: always serve highest quality/fresh product --- critical to retention of affluent clientele ---repeat customers make up for slimmer margins...make sure "soccer mom" -- community influencer -- is happy so she wants to come back and bring others with her...embed yourself in the community to become go-to destination...expand customer base by supporting/hosting events for community organizations...know/accommodate every customer's needs and treat them like family...stay on top of/adapt to changing culinary and business trends to drive organic growth... elements necessary to ensure consistency...strive for balance in business generated by each revenue center...composition of business...collaborative creation of menu.
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AuthorSherri Muroff Kalt, founder of Process Portraits, LLC and author of Portrait of an Artistic Journey: The Creative Process in Real Life Context, is a Phi Beta Kappa, magna cum laude graduate of Duke University with a B.A. in psychology. She began her career in marketing and sales in New York City with L’Oréal, Monet Jewelers, and Givenchy. READ MORE |